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MAC Desktop Support Specialist

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Job Summary

Company
XA Systems
Location
Bethesda, MD 20892
Industries
Computer/IT Services
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
Certification
Career Level
Experienced (Non-Manager)

MAC Desktop Support Specialist

About the Job

Seeking an Energetic, Enthusiastic Help Desk Support Specialist with MAC experience looking to grow in the IT Industry!

*Mid Level Position*

Serves as the initial point of contact for troubleshooting hardware/software, PC and printer problems.  Provides phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed under this contract or its predecessors.  Possesses a strong ability to interact with users.  Analyzes and proposes ideas, suggestions, and improvements relating to customer support.  Installs, configures, tests and maintains hardware and software.  Performs security patches and upgrades.  Performs data entry of tasks.

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CompTIA A+ Certification Required
ITIL Certification Preferred

 
 

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