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MAC Desktop Support Specialist
Serves as the initial point of contact for troubleshooting hardware/software, PC and printer problems. Provides phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed under this contract or its predecessors. Possesses a strong ability to interact with users. Analyzes and proposes ideas, suggestions, and improvements relating to customer support. Installs, configures, tests and maintains hardware and software. Performs security patches and upgrades. Performs data entry of tasks..