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MAC Desktop Support Specialist

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Job Summary

Company
XA Systems
Location
Bethesda, MD 20892
Industries
Computer/IT Services
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
Certification
Career Level
Experienced (Non-Manager)

MAC Desktop Support Specialist

About the Job

Job Description:

SEEKING ENERGETIC AND EAGER MAC DESKTOP SUPPORT SPECIALIST TO JOIN OUR COMPANY!!  

Job Overview:
Serves as the initial point of contact for Mac tickets: troubleshooting hardware/software, log-in problems, desktop applications, and connectivity.  Maintains computer desktop environment by analyzing requirements, installations, configurations, testing, and supporting patches and security upgrades.  

Duties:
* Identifies architectural requirements by interviewing customers, analyzing applications, programming, and operations; evaluating existing and proposed systems, recommending solutions to infrastructure

* Establishes and upgrades system by planning and implementing desktop rollout projects, installing, testing, and maintaining hardware/software

* Maintains and follows Standard Operating Procedures set by organization standards; upholds defined quality service; helps resolve problems by consulting with and training users

* Improves system performance by investigating current environment, recommending solutions, and integrating standard solutions

* Maintains technical knowledge by attending educational workshops and reviewing publications

* Contributes to team effort by accomplishing related results as needed

 

* Excellent Customer Service Skills

 

*Must have Mac OS X Support Credentials


Skills/Qualifications:
Problem Solving, Informing Others, People Skills, Quality Focus, Networking Knowledge, System Administration, Software Maintenance, Software Performance Tuning, Documentation/Reporting Skills

 
 

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