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Macy's Inc Careers

Job Title
Macy's River Oaks Center, Calumet City, IL: Sales Supervisor

Division
Macy's Org.

Location
Calumet City, IL

Status
Full Time
Employee

Job Category
Sales/Retail/Business Development

Apply OnlineMacy's River Oaks Center, Calumet City, IL: Sales Supervisor
Overview:

As a Sales Supervisor, you will support My Macy's and drive sales for a specific selling area in partnership with a Sales Manager. You will be responsible for assisting the Sales Manager by supervising all daily selling activities and leading a selling team in your selling area. Responsibilities include, assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures. This position leads to placement as a Sales Manager.

Key Accountabilities:

Sales
- Drive and exceed sales goals by executing Macy's initiatives

- Lead the push toward selling through coaching and recognition

- Review reports, identify deficient areas and partner with Sales Manager to implement action plans

- Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process

- Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates

- Strengthen attendance and weekend hours compliance among staff

- Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

- Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results

- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Customer

- Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

- Review & utilize Associate Scorecards to provide recognition; partner with Sales Manager to develop and communicate strategies to improve results

- Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers

- Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric

- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as required

- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

People

- Partner with Sales Manager to interview and employ selling focused Sales Associates

- Engage in Macy's recognition program; reward Associates with recognition cards

- Provide input to performance evaluations; ensuring Associates participate in the development of individual performance improvement plans

- Make recommendations on Associate promotion, advancement, talent development and termination

- Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

- Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction

- Coordinate Associate vacation scheduling and paid time off for Sales Manager's total area of responsibility

Skills Summary:

- Demonstrated leadership/supervisory skills

- Ability to empower and develop a team

- Ability to collaborate and function as a member of a team

- Ability to execute plans and strategies

- Strong leadership, interpersonal and communication skills

- Strong organizational skills and the ability to adapt quickly to changing priorities

- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

- Commitment to exemplifying the highest integrity and professional business standards

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Apply Online

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