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Manager, Customer Service-GI 0...
Plans, organizes and manages an operation which provides one or more customer service functions for investors, policyholders, field and/or home office staff, or may manage an operation responsible for all customer service functions for a region, distribution channel or product. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow, in accordance with consumer laws. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Develops and implements complaints resolution procedure and ensures complaints are handled effectively, (policy disclosure, replacement, agent compensation and claim handling). Controls expenses, develops production goals, monitors production and prepares progress reports for upper management. Typically supervises 150+ employees. Approves personnel activities which may include hiring, training/development, evaluation, managing pay, and corrective counseling/termination proceedings.
May manage first line supervisors. Typically requires five to seven years experience in a contact center including one to three years in management. According to product line, may be required to obtain license.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, disability status, protected veteran status, or any other characteristic protected by law.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at email@example.com for more information about doing business with Prudential.