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Multilingual Account Analyst, ...

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Job Summary

Company
Greenphire
Location
King Of Prussia, PA 19406
Industries
Biotechnology/Pharmaceuticals
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Education Level
Bachelor's Degree
Career Level
Entry Level

Multilingual Account Analyst, Client Services (Spanish)

About the Job

Account Analyst (Multilingual), Client Services

The Account Analyst plays a key role in the day-to-day support of Greenphire’s clients and their clinical subjects. As a member of the Program Management team, the Account Analyst serves as an expert on Greenphire’s systems, products and payment facilitation, assisting both internal and external clients with inquiries.
 
Responsibilities
  • Serve as a point of contact for site clients, responding to email and phone inquiries
  • Assist members of the Program Management team with operational duties, including system access, card distribution and reporting
  • Maintain strong relationships with clients and internal stakeholders
  • Provide ad hoc client training
  • Be a problem solver and suggest improvements to process
  • Manage large scale special projects
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

 
Qualifications

  • Bachelor Degree required
  • Multilingual, fluent in English; Spanish fluency preferred
  • Excellent communication skills
  • Customer focus
  • Initiative and ability to self educate
  • Strong problem solving and analytical skills
  • Experience in Microsoft Office suite


Employees of Greenphire enjoy an upbeat, entrepreneurial culture with casual dress and an open-office environment. Greenphire encourages its workforce to bring fresh ideas to the table, rise to any challenge, and remain passionate about our products and company mission. As an employee, you’ll enjoy a comprehensive benefits package including medical, dental, vision and prescription benefits from the start of your first full month of employment. Employees also receive a 401K plan with company match and immediate vesting, flexible spending accounts, a generous vacation policy, and a host of company-sponsored events. Greenphire is compliant with Equal Employment Opportunities in its hiring decisions.
 

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