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Job Summary

Libbey Inc
Toledo, OH 43604
Job Type
Full Time
Years of Experience
5+ to 7 Years
Education Level
Bachelor's Degree
Career Level
Manager (Manager/Supervisor of Staff)

Operations Manager - Factory Outlet Stores

About the Job

The Company: 

Libbey Inc is the leading producer of glass tableware products in the Western Hemisphere and one of the largest glass tableware manufacturers in the world.  It designs and markets an extensive line of high-quality glass tableware, ceramic dinnerware, metal flatware, hollowware and serveware items to a broad group of customers in the foodservice, retail, and business-to-business markets in over 100 countries. 

Headquartered in Toledo, OH, Libbey reported 2013 revenue of $819MM, with over 6,000 associates and manufacturing facilities in the USA, China, Mexico, Portugal and the Netherlands.  For more detailed company information visit http://www.libbey.com.   


Primary Functions: 

The Operations Manager’s primary responsibilities are to plan, direct, and coordinate the operations in the Libbey Factory Outlet storesincluding e-commerce.  The Operations Manager is responsible for developing and executing the business strategy through sales, conversion, personnel productivity and customer satisfactionThe Operations Manager will work to attract customers to their store, increase sales and make sure that the store, products and employees are presentable and the store is running efficiently.


Responsibilities include: 

  • Optimize sales and profitability of retail stores by defining and pursuing various marketing opportunities, delivering quality products and customer service, and managing cost and expenditures.  Partner with consumer marketing on the execution of various pilot or research programs to further develop insights.
  • Assist in formulating and implementing e-commerce strategy to profitably grow and service the business, including defining and managing the assortment, pricing, and promotional activity.
  • Develop strategic plans for operational and promotional activity.  Implement and manage operational and promotional plans including advertising, visualization merchandise strategies, community outreach opportunities and other promotional strategies to increase foot traffic and sales.
  • Leading and developing store associates.  Monitor and evaluate store(s) performance seeking employee feedback on store operations, merchandising, customer service,and community outreach opportunities.
  • Develop and review financial statements and data.  P&L responsibilities for Outlet store(s). Utilize financial data to improve profitability.  Prepare and control operational budgets. 
  • Manage inventory with timely product ordering from both internal company and outside vendors.  Plan effective strategies for the financial well-being of the company. 
  • Analyze data to identify opportunities to increase efficiency, workflow, quality and sales.
  • Improve processes and policies in support of organizational goals.  Formulate and implement departmental and organizational policies and procedures to maximize output. 
  • Organize recruitment and placement of required staff.  Establish organizational structures and training programs to develop associates and maintain high levels of customer service.  Delegate tasks and responsibilities. Coordinate and monitor the work of various departments involved in merchandising, warehousing, pricing and distribution of goods. 
  • Enhance associate development by benchmarking best practices of other retailers.
  • Research and establish new vendors, while maintaining and fostering current vendor relationships to carry forward effective merchandising and visualization strategies.
  • Build and/or maintain retail store(s) physically for permits, signs, safety and quality control.
  • Support service and operations at retail store(s), including warehouse, procurement, staffing and online presence.



  • Bachelor degree in Marketing, Business Administration or related fields preferred.
  • Minimum of 5 years’ experience in retail leadership and business.
  • Outstanding negotiation skills with suppliers or business development experience.
  • Strong leadership, excellent team player and interpersonal skills, with experience supervisingstaff.
  • Knowledge and experience in organizational effectiveness, operations management, and crafting merchandising and visualization strategies.
  • Knowledge of business and management principles and practices.
  • Knowledge of financial accounting principles and practices.
  • Knowledge of effective e-commerce and social media strategies



  • Excellent verbal and written communication skills.
  • Strong teamwork and interpersonal skills.
  • Critical thinking and problem solving skills.
  • Good analytical and organizational skills.
  • Ability to identify and maintain a high degree of confidentiality.
  • Strong sense of urgency, with the ability to manage competing demands and frequent changes in the work environment, while managing time effectively to meet deadlines.
  • Advanced computer skills with Microsoft Office Suite applications and the Internet.
  • Exhibit sound judgment and professionalism in all aspects of the position.
  • Consistently exhibit the company’s values in all interactions with associates and others outside the company.


Physical Demands and Work Environment:

  • Frequent sitting, using hands/fingers to operate office tools and equipment.
  • Frequent speaking/listening in face-to-face and/or telephone conversations.
  • Occasional standing/walking in both office and factory environments.
  • Occasional reaching above shoulders, stooping, kneeling, and/or crouching.
  • Occasional domestic travel will be required.

Libbey Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other federal, state, or local protected class.



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