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Job Summary

I-TEK Solutions
Tempe, AZ 85281
Job Type
Full Time
Contact Information
I-TEK Solutions
Phone:  480-421-1493

Organizational Change Management (OCM) Analyst

About the Job

Please send resumes to resumes@i-teksolutions.com



The Organizational Change Management & Communications Analyst will create and lead activities related to medium to large-scale organizational change projects.  Activities may include organizational and stakeholder assessments, data analysis development and implementation of people focused transition strategies and strategic communication plans, facilitation or training.   Collaborate across work programs to ensure information sharing and integration of related activities. Participate in developing work programs with new customers.  Support project teams in integrating change management activities into their project plans.  Plan, implement and evaluate internal communications


·        Apply a structured change management approach and methodology for the people side change caused by projects and change efforts

·        Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

·        Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner

·        Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan

·        Support the execution of plans by employee-facing managers and business leaders

·        Create and manage measurement systems to track adoption, utilization and proficiency of individual changes

·        Identify resistance and performance gaps, and work to develop and implement corrective actions

·        Create and enable reinforcement mechanisms and celebrations of success

·        Work with project teams to integrate change management activities into the overall project plan

·        Work with communication, training, and HR specialists in the formulation of particular plans and activities to support project implementation


3-5 years of experience developing concepts, processes, and systems that support organizational change activities relating to enterprise architectures, large-scale modernization efforts, and/or ERP initiatives. 

·        Change Management Professional designation is a plus

·        Accredited Communicator Certification is a plus


·        A solid understanding of how people go through a change and the change process

·        Experience and knowledge of change management principles and methodologies (example: Prosci certification)

·        Familiarity with project management approaches, tools and phases of the project lifecycle

·        Experience with large-scale organizational change effort

·        Advanced interpersonal skills – Ability to interact effectively with various individuals/groups throughout from executive management to hourly personnel to perform high quality work under pressure and on tight deadlines

·        Knowledge of the electric utility industry and the current information technology environment is preferred

·        Exceptional oral, written and listening skills; ability to be persuasive with publics of diverse backgrounds and viewpoints

·        Ability to determine key points on complex issues

·        Solid organizational skills; ability to handle multiple  tasks and work under intense pressure

·        Ability to negotiate with individuals on all levels of the organization, and provide communications counsel to executive management

·        Ability to guide and facilitate teams/clients who are experts in their fields

·        Ability to use discretion in handling confidential and highly sensitive information

·        Ability to explain complex issues and technical information in terms appropriate for various audiences

·        Strong problem solving skills for providing answers, enlisting support and finding new solutions, often under stress and deadlines

·        Ability to work independently, often on sensitive issues, under severe deadlines


Please send resumes to resumes@i-teksolutions.com


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