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Sales Operations Manager - N. ...

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Ruckus Wireless Careers
Job Summary
  • Company
    Ruckus Wireless
  • Location
    Sunnyvale, CA
  • Job Type
    Full Time
  • Job Category
  • Occupations
    General/Other: Production/Operations
  • Career Level
    Experienced (Non-Manager)
  • Industries
    Computer Hardware
  • Job Reference Code
Sales Operations Manager - N. America *

Skills Required

  • 5+ years of experience in Sales Operations or Business Operations covering North America and Latin America sales regions
  • Two years of sales or sales management experience in a B-to-B sales environment preferred
  • Superior analytical skills. Demonstrated proficiency managing analytically rigorous initiatives
  • Advanced MS Excel skills
  • Experience using CRM applications; Salesforce.com, Netsuite, Oracle/Siebel
  • Ability to multi-task and change priorities according to critical business needs
  • Outstanding communication skills with ability to work independently
  • Ability to understand WW strategic vision with laser focus on tactical execution
  • Ability to influence decisions across all levels of the sales organization
  • Bachelor’s Degree in Business (preferred) or related field from an accredited institution
  • Own sales and back office processes for the North America and Latin America Sales regions
  • Sales Reporting and analytics – Forecasting, Channel (POS), dashboards
  • Foster close, cooperative, collaborative relationships with cross-functional organizations through-out Ruckus, including critical groups such as sales management, sales and support personnel
  • Balance the demands and tactical needs of the Americas sales organization (Carrier and Enterprise)
  • Work cross-functionally to create policy, process and procedures to drive and support critical business priorities
  • Drive profitability and predictable business practices by partnering with deal management to protect gross margin but empower our field sales force to be competitive and win strategic business
  • Help Sales to maximize their time in front of the customer by understanding their needs and translating them into productivity through process, tools and supportive assistance

Planning / Process / Programs

  • Partner with sales management on business planning and strategy to establish priorities, drive critical initiatives and make smart investments
  • Assist in all facets of sales planning, comp plans, quota assignment, HC allocation, etc
  • Own and execute the “in region” deals desk approval process
  • Take a leadership role in escalating pricing and contract approvals for WWSVP/CFO approval
  • Work with sales ops director to roll-out consistent, predictable, scalable sales process
  • Work with the field sales teams (both carrier and enterprise) to optimize business process to drive efficiencies and productivity
  • Partner with operations and manufacturing to help facilitate product forecasting, lead-time management and to quickly address order entry issues.
  • Ownership of facilities planning – partnering with facilities manager to make provisions for Americas sales organization
  • Assist and drive communication, coordination for a world-class EBC experience in local offices or HQ location
  • Identify opportunities for sales process improvement
  • Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies
  • Point of contact for all sales new hires - coordinates training delivery to sales, sales management, and sales support personnel
  • Provide input in the development and administration of sales compensation programs
  • Working with accounting, finance, and human resources, provides assistance with sales compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures
  • Support global reseller contract relationships – review project registrations and work closely with Business Development to manage program objectives
  • Partner with marketing and events planning for various activities throughout the year – channel related – AP&J Sales Kick Off – Carrier events, etc
  • Partner with sales systems engineering leadership to ensure alignment and drive critical needs, priorities throughout sales organization
  • Maintain critical documentation: Sales org charts, territory maps, etc.

Tools & Reporting

  • Manage POS reporting, data cleansing and analytics
  • Lead the weekly sales forecast process, calls, publish forecast analytics to sales teams
  • Drive adoption of new forecasting tools and dashboards, CRM adoption
  • Coordinate sales forecasting, planning, and budgeting processes used within the sales organization
  • Monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts
  • Monitor weekly forecast and metric reports & provide analysis for Sales Management
  • Drive adoption of global sales tools/processes, including salesforce.com
To all recruitment agencies:Ruckus Wireless does not accept unsolicited resumes from recruitment agencies and/or individual recruiters without a signed agreement. Ruckus Wireless will not be responsible for any fees related to unsolicited resumes submitted through this site, to Ruckus Wireless employees or contractors.
About Ruckus Wireless
About Ruckus Wireless