Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. Eaton is the place for you. Eaton is an Equal Opportunity and Affirmative Action Employer: M/F/V/D.
Senior Field Service Engineer
Eaton's Engineering Services & Systems Division has an opening for a Sr. Field Service Engineer. This position will be located in Littleton, CO.
Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com
Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Senior Field Service Engineer provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
•Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others. •Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. •Become computer efficient using laptops provided and mastering all required software. •Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. •Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification. •Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer. •Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints. •Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction. •Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. •Skilled proficiency in the following: •Basic Test Equipment Operation •Basic Troubleshooting Techniques •Ability to run small projects •Intermediate Test Equipment Operation •Advanced Troubleshooting Techniques •Ability to run small outages and projects •Advanced Test Equipment Operation •Basic Protective Relays •Basic PQ Measurements •Ability to run medium to large outages and projects
Basic Qualifications: •Bachelor's degree in Electrical, Mechanical Engineering or Engineering Technology from an accredited institution is required. •Minimum 5 years of electrical experience. • Possess and maintain a valid and unrestricted driver’s license. • Must be legally authorized to work in the United States without company sponsorship. •Relocation is not offered for this position. Only candidates residing within a 50 mile radius of Littleton, CO will be considered.
Preferred Qualifications: •Evaluating and servicing electrical distribution or control systems is desirable. •Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
Position Criteria: •Strong computer skills •Understanding of the company and competitor's electrical, electronic and mechanical products and services. •Knowledge and practice of safety precautions related to working with electrical and electronic equipment. •Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. •Basic Test Equipment Operation •Basic Troubleshooting Techniques •Intermediate Test Equipment Operation •Advanced Troubleshooting Technique •Advanced Test Equipment Operation •Basic Protective Relays •Basic PQ Measurements
Physical Demands: While performing the duties of this job the employee is regularly required to stand, walk, stoop, squat, reach to or below shoulder level, lift, carry, push, pull, and use hands to handle and feel. The employee is frequently required to climb and reach above shoulder level. The employee is regularly required to lift/carry up to 50 pounds. The employee is frequently required to push/pull up to 50 pounds. The employee is occasionally required to push/pull greater than 50 pounds with assistance.