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Job Summary
  • Company
  • Location
    Frederick, MD
  • Job Type
    Full Time
  • Job Category
    Customer Support/Client Care
  • Occupations
    Call Center
  • Years of Experience
    10+ to 15 Years
  • Career Level
    Manager (Manager/Supervisor of Staff)
  • Industries
    Hotels and Lodging
  • Education Level
    Bachelor's Degree
Senior Manager, Customer Service Group

We are currently looking for a strong leader to be responsible for our Frederick, MD and Vernon Hills, IL call center locations as the Senior Manager, Customer Service Group. This position will be located in Frederick, MD office.

The Senior Manager of Customer Service will be responsible for the overall direction for the operations of the customer service centers to meet the strategic objectives of Experient; provide the leadership required to ensure contact management services and support are provided; provide sales support, providing subject matter expertise relating to call center and customer service operations.

Minimum skills and qualifications: Bachelor’s degree required. Seven + years of call center  experience in an inbound environment. Proven leader and effective management. Subject matter expertise in multiple areas of customer service; Advanced degree in related discipline preferred; Ten years of hands-on technical management experience in the systems management, help desk, infrastructure; Three years of call center experience. Ideally, this would include hands-on experience with any of the following: ACD management/configuration/Workforce management/Contact center related business process re-engineering; Excellent organizational, verbal and written communication skills; Proven track record of successfully implementing organizational change while developing productive relationships and promoting a metric-based culture for success.

Experient offers an excellent benefits package including a medical, prescription, dental and vision plan, company paid short and long term disability insurance and company paid life.  In addition we also offer a generous paid time off policy, profit sharing and a 401K match!! Most benefits are effective on day of hire! To beconsidered for this opportunity click here: https://home.eease.adp.com/recruit/?id=9606931.

Resumes will only be considered for this position when applying through the link above!

About Experient
Experient is the source for integrated meeting and event services. We are the only company that can creatively and conveniently engineer and fully integrate all aspects of an event's logistics to help create distinct, memorable, and efficient events that drive bottom-line results to meet our client’s goals. Experient is setting a new standard for the event industry. Our unique, centrally-managed total solution structure provides unparalleled insights and solutions to create the perfect event experience.

When you work at Experient, A Maritz Travel Company, you work for a company that is a leader in integrated meeting and event solutions. Join the visionary leaders who have perfected today’s event experience. Careers at Experient offer opportunities for personal and professional growth. Our culture is defined by acknowledging exemplary performance and celebrating successes.

Our Vision: Transforming business and people through the event experience

Our Mission: Perfecting event experiences that inspire people to achieve extraordinary business results

Experient offers an exceptional benefits package including medical, prescription, dental and vision plans your first day of hire for most positions! In addition, generous paid time off and paid holidays including a holiday closure the last week in December! Tuition reimbursement, referral bonuses, profit sharing, 401k match, wellness benefits, career growth and MUCH MORE!

To learn more visit our website at: