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Telephony Support and MS Lync ...
Ventrum's client in San Jose, CA is looking for candidate's with below mentioned skill sets.
Client is looking for a Telephony Engineer to join a multi-member/multi-region team which supports a Global Enterprise Telephony platform consisting of more than 50 sites. The successful candidate will engage with a Global team supporting systems and tools which includes Cisco Call Manager, Audio Codes, Cisco CUBE, Microsoft Lync (IM/Presence/Voice/Conferencing), Microsoft Exchange Unified Messaging and Polycom endpoints and Conferencing platforms.
Principal duties and responsibilities may include, but are not limited to:
Participate in rotating on-call coverage (as an escalation point for Tier 2)
Identify, diagnose, and resolve complex telephony problems
Assist application teams to diagnose and resolve telephony issues over the network using sniffing tools (i.e. wire shark)
Able to travel occasionally for special projects
Implement, maintain and enhance network management tools (i.e. SCOM, etc)
Review project specifications and make design/implementation recommendations for improvements
Escalation point for incident, change, and service request tickets
Preparation of proposals and solution presentations
Mentor and knowledge sharing (training) for Tier 2, Tier 1, desk side and helpdesk support staff
Submit telephony changes and provide appropriate level of coordination along with implementation.
Maintain knowledge of the telephony environment and sufficient familiarity with business/application/systems
Perform work in an ethical manner, and act at all times with a business professional manner
Minimum eight (8) years telephony support for medium to large networks
Minimum two (2) year working with Microsoft OCS and/or Lync collaboration platforms
Capable of performing packet level analysis
Have senior/expert knowledge of Cisco Router suite of products (2900/3800, 3900/2900, etc.)
Have senior/expert knowledge of Audio Codes gateways.
Knowledge of network technologies such as, TCP/IP protocol, VLANs, Quality of Services, DNS, DHCP, SNMP
Have senior/expert knowledge of IP Telephony which includes; SIP, H.323, Session Border Controllers (Audio Codes / Cisco CUBE) PRI, ISDN, Contact Center Routing & IVR, Voice Security Principles and Traffic Engineering
Have senior/expert knowledge of Microsoft platforms (i.e. Windows 2008 Server, SQL Cluster, Windows CP, Windows 7, and Power Shell)
Provide leadership to junior staff
Must be able to create and update documentation with Visio, Excel and Word
Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies
At least 2 years in a team lead or technical project management role, with experience in:
• Ability to oversee and lead vendors and other network department resources
• Ability to interact with other departments such as facilities
Ability to work independently and provide timely status updates.
Good oral and written communications skills.
Ability to handle multi-tasking and frequently changing priorities.
Microsoft Certifications a plus
Familiarity with ITIL processes a plus
Qualified candidates should respond to this posting with an MS Word copy of their resume and a brief description of how their background matches the specific need of our client. Please forward updated copy of resume to firstname.lastname@example.org
VENTRUM provides staffing solutions to every company, from a small startup to the fortune 500.Ventrum provides the strategic framework, tactical execution and talented resources to meet clients' complex recruiting needs. Our broad-based experience in recruiting is founded on an in-depth understanding of the workforce and the issues that drive performance. Ventrum combines its unique expertise and knowledge with a commitment to service excellence to deliver optimal workforce solutions that exceed expectations and integrate seamlessly within any organization.