Senior Java Installation/Support Engineer

Mobile financial services company that is working with some large payment card processors and small/medium size Financial Institutions to deploy and support its solution. Our Client is a white label solution that has two components: a server-side component that integrates with processor/FI transaction processing systems and a client-side application that end consumers install on their smart phones. Seeking a candidate to build a pre-sales and post-sales support organization.

Requirements:

·         Minimum of 8 years hands-on experience in post-sales support

·         Minimum 3 years in 24/7 support environments

·         Minimum 3 years’ experience in solutions that require significant end-user interaction; experience with supporting iOS and Android mobile applications **strongly preferred.

·         Strong background in support processes and methodologies

·         Strong organizational skills, working with cross-functional teams in India and US

·         Hands-on experience deploying pre-sales pilots working with large customers, preferably in the financial industry

·         Technical background with some past experience in QA and sustaining engineering preferred

·         Diligence and attention to detail are key skills along with ability to multi-task and prioritize work appropriately

Technical Areas

·         Good technical understanding of systems and networks, required for hands-on deployment of solutions in pre-sales pilots and post-sales troubleshooting

·         Relevant technologies include Java/JBOSS, Oracle, Linux, SNMP, Nagios, Javascript, and HTML5. Client side platforms include iOS, and Android

·         Knowledge of scripting will be a strong advantage

·         Position requires defining support proceses and infrastructure including:

·         Fault handling and escalation procedures

·         Driving customer and internal escalation meetings

·         Managing escalations from initial call to resolution

·         Defining and upgrading current support portal

Duration: Full time direct hire

Location: San Jose, CA

Please submit resume to jobs@OSIengineering.com

Robert Arias

408.550.2800 x104
www.OSIengineering.com