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Service Manager - Commercial P...

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Job Summary
  • Company
    McCloud Services
  • Location
    Indianapolis, IN
  • Salary
    Salary plus incentive bonus and sales commission eligible
  • Job Type
    Full Time
  • Job Category
  • Occupations
    Equipment Install/Maintain/Repair
    Facilities Management/Maintenance
    General/Other: Installation/Maintenance/Repair
  • Years of Experience
    2+ to 5 Years
  • Career Level
    Manager (Manager/Supervisor of Staff)
  • Industries
    Business Services - Other
    Other/Not Classified
  • Education Level
    Associate Degree
  • Job Reference Code
McCloud Services
Service Manager - Commercial Pest Management

You will be responsible for field management of multiple commercial pest management service routes, including hands-on service delivery, training and supervision and evaluation of service specialists, quality assurance, customer service/account management and new business development.

  • Hands-on field engagement with service specialists coordinating route activities, training, coaching, evaluating and providing necessary support 
  • Regular presence at client facilities monitoring and resolving customer service issues enhancing customer service, quality assurance and business development opportunities. 


  • Prior experience successfully managing field staff in a business-to-business pest management route service/sales operation.
  • Well developed customer service, consultative and problem-solving skills.
  • Computer skills in Windows, Microsoft Office and operations management software programs.   
  • Adept in the training, evaluation and motivation of field service employees.  
  • Valid Driver’s License and good driving record.
  • Acceptable pre-employment background check, drug screen and physical.
  • Obtain and maintain State pest control licensing.
  • Obtain and maintain all McCloud service credentials including but not limited to NPMA Food Plant, NPMA Green Pro, Copesan Signature Care, and Serv-Safe. CDL & HAZMAT endorsement as required by management.
  • Related college degree preferred.


Enjoy these benefits:

We want to help our employees build a great future.  Put your skills and energy to work at McCloud and enjoy these great benefits to make your health, financial and work/life balance the best it can be!

Health and Well Being:

  • Blue Cross medical insurance plan options to fit your individual needs
  • Prescription drug program
  • Dental plan


Financial Security:

  • Competitive base compensation with incentive pay programs
  • 401(k) Savings Plan with immediately vesting company matching contribution
  • Life insurance
  • Long and short term disability insurance
  • Flexible Spending Plan for medical and childcare expenses


Work/Life Balance:

  • Full time, all year employment
  • Paid training and in-depth orientation
  • A highly experienced team of professionals to work with
  • Company vehicle or vehicle allowance for field positions
  • Paid time off including holidays, vacation days and personal days
  • Recognition programs and advancement opportunities
  • Company paid employee assistance program



                                                         Equal Opportunity Employer


About McCloud Services
McCloud Services About Us

Founded in 1904, McCloud Services is a leader in integrated pest management solutions in the food supply chain of custody, health care, hospitality, property management and retail industries. Protecting more than half of the largest food related brands in the U.S., our highly trained and experienced service specialists and entomologists use an ongoing, flexible approach designed to meet each clients’ specific needs.

Often known as the “food protection experts,” McCloud is committed to recruiting, developing and retaining exceptional people. In our fifth generation of family leadership, we look to the future, but remain principled to the past. We continue to expand through organic growth, market diversification and by continuing to provide leading-edge pest management solutions to our clients. At McCloud, we strive to provide a great place to work and create an environment that inspires excellence. Our employee development programs allow our employees to stay current with the skills and knowledge that are important to our industry, while fulfilling their own professional development. Every day we live out our mission to protect our customer’s health, property, food and environment, while providing the highest level of safety for our employees and the general public.

Headquartered in South Elgin, Illinois, we have locations in Illinois as well as throughout Indiana, Iowa, Kansas, Kentucky, Missouri and Tennessee. McCloud is also a founding member and shareholder in Copesan, a national affiliation of leading pest management companies.

Our specialties include: Integrated Pest Management (IPM), Electronic Data Collection, Bird Management/Exclusion, Structural Fumigation, Container Fumigation, Fumigation Alternatives, Aquatic Weed Management, Organic Compliant Programs, GFSI Audit Compliance, Food Safety Training, Food Safety Audits, Bed Bug Management, LEED Compliant Programs.

We are looking for great people to join our team that adhere to our values of delivering exceptional customer service while seeking to become a part of a growing company founded on the values of honesty, integrity, respect, safety and quality.

If you’d like to become part of our growing team, we’d like the opportunity to talk with you!