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Software Support Specialist

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Job Summary

Company
Miles Technologies
Location
Lenola, NJ 08057
Job Type
Full Time
Employee
Salary
35,000.00 - 45,000.00 $ /year

Software Support Specialist

About the Job

In the role of Software Support Specialist, you will be helping our small to medium-sized business customers utilize the software developed for them by Miles Technologies. You will respond to the requests of our customers in a timely manner and either perform troubleshooting to identify solutions to problems or answer how to questions to guide the user through the use of the system. You will learn a great deal about business software and the needs of businesses in numerous industries. This is a great position to prepare you for many other avenues in your career, like Quality Assurance, Systems Analysis and Design and Project Management.Come be a part of our excellent work environment. Miles Technologies was named The Philadelphia Business Journal 2013 Best Places to Work Gold Award Winner.

 

Responsibilities:

·         Responding to customer requests regarding software developed by Miles Technologies

·         Perform troubleshooting with intention of identifying source of problem and solution if applicable

·         Answer customer questions about use of software

·         Help develop and build end user content to help the end users better utilize the software

·         Interface with project management and development staff when issues need to be escalated. Explain nature of problem. Identify potential sources of and resolutions to problems.

Requirements:

·         Strong general technical skills

·         Extensive experience using software applications

·         Strong troubleshooting skills

·         Strong communication skills


To apply for this position, please register and apply with our candidate portal at http://candidates.businessbymiles.com/Job/MilesTechnologies~22~1

 If you have any questions, feel free to call us at 856-793-3873.


If you are interested in learning more about Miles Technologies, please visit our careers page at www.milestechnologies.com/careers

 

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