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Sr CRM Software Engineer

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Job Summary

Virginia Beach, VA 23450
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Sr CRM Software Engineer

About the Job

Job Description:
SLAIT Consulting is currently seeking a Senior CRM Engineer with our client in the Virginia Beach, VA area.

The Senior CRM Engineer will help our client’s team in operationalizing its Sales, Marketing and Call Center departments. This position will also be responsible for CRM configuration, custom development, integrating systems and services, creating end user workspaces, creating marketing campaigns and mailings, creating custom reports and maintaining and administration of the client’s Enterprise CRM System.

The ideal candidate will have expertise in developing software using the .NET and any popular PHP Framework, experience in CRM application development, be passionate about IT and customer service, be adaptable to a dynamic and fast-paced work environment, and have the technical skills to drive the business visions to completion.

Roles & Responsibilities:
* Demonstrate a reasonable knowledge of CRM technologies, features/functions, capabilities and their applicability and appropriateness for the Call Center/Customer Support and Marketing teams.
* Demonstrates an in-depth knowledge of the .NET Framework and any popular PHP Framework.
* Develop recommendations based on CRM systems capabilities and expertise that will benefit the Call Center and Marketing processes to improve efficiencies and reduce cost.
* Hands-on experience configuring, developing, customizing, testing and implementing CRM solutions preferred.
* Create proper project documentation including technical documents while juggling multiple initiatives and tasks in delivery of system solutions to the business.
* Manage day-to-day troubleshooting and support across the CRM environment.
* Develop custom coded modules and end-user workspaces to make the CRM system functional and aligned with business owner requirements.
* Create standards-compliant, cross-browser compatible and multiple-email-client supported HTML and CSS for CRM artifacts like marketing landing pages and email campaigns.
* Develop custom reports and help analyze data to demonstrate the effectiveness of the CRM system.
* Develop Marketing campaigns, mailings, landing pages and surveys in support of business growth.

Minimum Qualifications:

* Bachelor’s Degree in Computer Science or Information Systems or minimum 3 years of additional work experience in lieu of a Bachelor’s Degree.

* Minimum of 6 years of development experience working with the .NET, JAVA and any popular PHP Framework.
* 3 years hands on development experience with big box CRM systems like Oracle RightNow, Microsoft Dynamics or SalesForce preferred.

Ideal candidate will possess:
* Experience with implementation of CRM solutions for Marketing and Call Center/Customer Support groups.
* Experience in web development using standards-compliant, cross–browser compatible and multiple-email-client supported HTML, JavaScript, CSS.
* Excellent team player able to work with cross functional teams
* Demonstrated knowledge of systems development lifecycle (SDLC) and Agile techniques and methodologies.
* Experience working in an Agile development environment.
* Able to work with deadlines, and to be accountable in a fast-paced environment.
* Excellent verbal and written communications skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
* Knowledge/Experience working with the Oracle RightNow CRM will be a big plus.

This is an exempt position and may require overtime, on call rotation and local travel

We have been growing since 1990 with offices in Virginia, Gaithersburg, MD., New York, Raleigh, NC, and Austin TX. For over twenty three years, we have delivered customized, creative IT solutions for customers in the commercial, and state and local government sectors.
*Staff Augmentation *Managed Services *IT Outsourcing *IT Consulting

Thank you for your consideration, please submit your resume today! Visit us at www.slaitconsulting.com

**Must be able to work for any employer in the United States. No Visa sponsorship.**

SLAIT Consulting is an Equal Opportunity Employer

Minimum Education Required: Bachelor

Years of Experience Required: 3-5 Years

Expected Travel Time: None

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