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Administrator - Support Desk -...

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Job Summary

Company
DYNANET CORPORATION
Location
Columbia, MD 21045
Industries
Healthcare Services
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
Bachelor's Degree
Career Level
Entry Level

Administrator - Support Desk - Customer Service

About the Job



Provide customer support service for providers and consumers.

Provide technical information to interested physicians/hospitals via initial emails and conference calls

 Utilizes and supports the Customer Relationship Management (CRM) System to track and report on Support Cases. Support outreach efforts that encourage physician adoption of EHR’s and participation in HIE to include; Presentations to Medical Societies and  Clinical Meetings.

Support Program Reporting Requirements

 Experience with Excel, MS Word 

Provide support to the Project Managers for project related tasks

Regular updates on company websites

BS Degree required, 1- 3 years experience - Healthcare Industry preferred,  

Customer service, strong technical/computer skills, ability to quickly understand technical concepts 

 Ability to communicate effectively, both verbal and written

 Ability to manage priorities, both individually and for a team

Base understanding of Health Information Exchanges is helpful

 

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