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Systems Administrator Event Manager SOCOM
The contractor shall establish the Systems Center Operations Manager (SCOM) presence in each installation. The contractor shall install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure.The contractor shall use their experience with Microsoft Operations Manager (MOM) or SCOM,ISA/TMG Server, Active Directory, firewalls and other network management tools at the Tier III level to provide EDM Event Management Support. The contractor shall use their expertise with Windows Server, Exchange, networking, PKI and SSL and support of the products for the EDM Management Support. The environment is VMware based and requires the contractors knowledge of VMware to provide Event Management services. The contractor shall provide the following EDM Event Management services:· Resolve all Event Management tickets and provide an Event Management Status Report on weekly basis for all Event Management incidents escalated from the service desk. Provide guidance and instruction to the service desk for handling standard Event Management related incidents and service requests. Provide Event Management documentation to service desk personnel on the procedures for completing the task. Submit and execute Event Management related Request for Change (RFC) tasks. Escalate Event Management tickets to Tier III and other sections. Maintain the overall health of technologies associated with Event Management. Monitor the health of Event Management Infrastructure with MCNOSC provided event management tools. Provide MCNOSC project support for Event Management related technologies. Coordinate with S5 and other MCNOSC sections on Event Management issues. Participate in a Change Review Board. Escalate issues to third party product vendors. Follow all ITIL v 3.0 (and later versions) processes as they are applied to the MCNOSC. Implement monitoring tool thresholds and conduct proactive event remediation. IAT-2/Security+, Foundations, MCTS/MCITP
Secret Clearance Required