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Job Summary

  • Company
  • Location
    Madison, WI 53701
  • Job Status/Type
    Full Time Employee
  • Job Category
    IT/Software Development
  • Occupation
    General/Other: IT/Software Development
  • Industries
    Computer Software
  • Reference Code
  • Posted

Technical Services/ Problem Solver

Position Summary

Problem-solving with a purpose.

As a member of Epic's Technical Services team, you will directly impact the way 49% of Americans receive healthcare - in fact, it's likely your work will affect the life of someone close to you. You'll become a technical lead to Epic's customers, and collaborate with bright and innovative colleagues to deliver top-notch technical guidance.

You'll build strong and lasting relationships with your customers while ensuring they realize their full potential using our software. As an IT analyst you will gain an understanding of your customers' history, challenges and goals, and work closely with their IT staff to resolve complex issues and achieve successful outcomes. You'll apply your creativity and problem-solving skills to discover and design unique solutions for a broad array of issues, from configurations improving efficiency and patient safety to optimizations and software upgrades.

Technical Services is dynamic and fast-paced, and requires quick-thinking, motivation and a willingness to learn. You'll enjoy opportunities to take ownership of meaningful projects and make a difference at some of the nation's most respected healthcare providers.

More than just important work.
Epic is located in Madison, Wisconsin, a city regularly ranked as one of America's best places to live. You'll earn competitive wages and receive benefits befitting a leading software company (401k match, great health insurance, life insurance, performance bonuses and stock appreciation rights). Epic's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others.


  • BS/BA or greater in Engineering, Math, Statistics, Physics, Chemistry, MIS/CIS, Informatics, Economics, Operations Research or other science-related field
  • Eligible to work in the U.S. without sponsorship
  • Relocation to Madison, WI (reimbursed)

About Epic

At Epic, you’ll work at the intersection of two incredibly challenging fields: medicine and technology. Over half of the U.S. population has a current Epic record and we’re continuing to expand internationally as well, so you’ll have the opportunity to make an impact that is not only meaningful but also far-reaching.

Epic is private and employee-owned. We develop and support our software in-house, and have enjoyed steady growth since the company was founded in 1979. Our customers - mid-size and large healthcare systems, academic medical institutions, and children’s hospitals - are crucial partners in our effort to improve healthcare for care providers and for their patients.