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Technical Support Specialist I

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Job Summary

Company
HighJump Software, TrueCommerce EDI Solutions Group
Location
Cranberry Township, PA 16066
Industries
Computer Software
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
Bachelor's Degree
Career Level
Entry Level
Contact Information
HighJump Software, TrueCommerce EDI Solutions Group
Fax:  555-555-5555

Technical Support Specialist I

About the Job

The Technical Support Specialist I provides first level technical support to our clients in a production environment, ensuring that all support conducted over the telephone, via email, and through remote control software is accurate and timely.  This position is responsible for problem analysis, documentation, resolution, and escalation involving TrueCommerce products and services

 

Job Responsibilities Include:

·         Answer all incoming support calls and requests in line with department procedures and maintain a closure rate in accordance with departmental goals

·         Utilize the company knowledgebase as an important tool in the troubleshooting process. Contribute to the knowledgebase as needed

·         Utilize effective client service skills to achieve a high level of client satisfaction

 

Required:

·         Associate’s degree required; Bachelor’s degree preferred

·         A minimum of 1-2 years client services, helpdesk, computer support/service, or call center experience

·         Prior experience with Microsoft Office Suite, Windows Operating Systems, and Internet applications

·         An EDI technical background or an understanding of transaction processing is desired

·         Strong customer service and support approach

·         Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products

·         Excellent listening, verbal and written communication skills

·         Strong organization, time management, and multi-tasking skills

·         The ability to exercise sound judgment in any customer service scenario

·         Ability to enthusiastically work and learn independently and with a team

·         Willingness and ability to exceed goals

·         Willingness to work a 10am – 7pm shift

For consideration, please apply directly via our careers page: http://www.highjump.com/our-company/careers

 

Our nation’s military veterans represent the top talent this country has to offer.  They bring meaningful skills to the workplace and are assets to our company.  We encourage U.S. Military Veterans to apply.

 

HighJump Software is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran

 

 

 

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