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Technical Support Specialist

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Job Summary

Company
Telular Corporation
Location
Herndon, VA 20170
Industries
Telecommunications Services
Security and Surveillance
Engineering Services
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
Associate Degree
Career Level
Entry Level
Salary
$35,000.00+ /year
bonus

Technical Support Specialist

About the Job

Client Service Specialist

Herndon, VA

 

Supports the company goals of world class customer service.  The client services technician is a highly visible position reporting to the Senior Director of Customer Support. The specialist will act as a customer liaison to all SkyBitz resources for all customer care related issues. The specialist will be the key interface between the customer and the rest of the company. The specialist will ensure customer satisfaction throughout the entire customer lifecycle and develop procedures and documentation to effectively utilize internal resources.

 

Responsible for the following duties:

 

  • First call resolution of all customer related issues.
  • Document all customer related issues using the trouble ticket tracking system.
  • Resolve all technical issues for the customers .and create new customer accounts
  • Perform system updates and provisioning for the customers.
  • Provide system wide information as requested by the Sales Manager or the customer.
  • Train new and prospect customers on the features of the SkyBitz InSight web site and how to interpret the data the tracking devices are providing.

 

Qualifications/Experience:

 

·         Must have a Bachelor's degree in engineering discipline or equivalent experience.

·         Must have a minimum of three to five year’s experience working in the high technology and/or trucking industry with at least three years of experience in a 2nd or 3rd line customer support role.

·         Must be able to manage multiple tasks simultaneously with strong leadership skills.

·         Must have excellent communication skills along with superior technical and business writing skills.

·         Preferred knowledge of Satellite tracking systems and/or high technology.

·         Extensive knowledge of Microsoft Software applications (Word, Excel, PowerPoint, IE)

·         Must have knowledge of CRM applications, preferably SalesForce.

·         Ability to affectively convey written and oral communication with both potential and current Skybitz customers and internal SkyBitz departments.

·         Demonstrated ability to work closely with sales, engineering, Shipping and Receiving and all other departments.

·         Ability to work in a fast pace, fast growing organization and be highly adaptable to change.

 

 

 

SkyBitz a Telular company offers a competitive salary, great benefits package, equality, and potential career growth.

To Apply: send resume to jobs@telular.com or sliapis@telular.com

 

 

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