Job Summary
- Company
- Paradigm
- Location
- seattle, WA 98104
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Temporary/Contract/Project
- Employee
unix network operations engineer
About the Job
Unix Network operations Engineer
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
** Responsible for resolving and assisting in the resolution of issues escalated by Customer Security Administrators (CSA) and Customer Service Engineer.
** Accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway.
** Ensures timely manner of meeting client Service Level Agreements in terms of uptime, change requests, and troubleshooting.
NON-ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
** Improve tool aids in troubleshooting.
** Other duties as assigned.
EDUCATION AND EXPERIENCE:
** A two-year degree, or equivalent networking and support experience is a must. Leadership and escalation experience necessary.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
** Ability to multi-task, Excellent written and verbal communication skills, Demonstrated mastery of a software product, etc..
** Solid understanding of UNIX and UNIX variants (Solaris, Linux, FreeBSD,etc)
** Strong understanding of various internet protocols and technologies (TCP/IP, FTP, SSH, LDAP, AD, HTTP, SSL, VPN, PKI, SNMP, SMTP, IMAP, SMB, RADIUS, etc.).
** Shell scripting (KSH, BASH, CSH) highly desirable.
** Experience in remote LAN access and authentication products such as LDAP, Active Directory and RADIUS.
** Experience with network analysis tools such as Ethereal, tcpdump and snoop are important for the candidate's success in this position.
** Ability to interpret, adapt, and apply processes and procedures.
** Experience with production application and server support.
** Ability to analyze, investigate and solve problems (i.e. Very strong troubleshooting skills).
** Self motivated and able to work under minimal management/supervision.
** Responsible; exhibits **sense of ownership** to see customer issue until a resolution is achieved.
** Flexible; the ability to manage/prioritize multiple tasks simultaneously;
A successful candidate will be accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway. Will work with management and operations to help improve workflows, processes/procedures and document them. Understanding the nature of a 24x7x365 and a SLA business and the issues surrounding urgency; is critical in this position
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
** Responsible for resolving and assisting in the resolution of issues escalated by Customer Security Administrators (CSA) and Customer Service Engineer.
** Accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway.
** Ensures timely manner of meeting client Service Level Agreements in terms of uptime, change requests, and troubleshooting.
NON-ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
** Improve tool aids in troubleshooting.
** Other duties as assigned.
EDUCATION AND EXPERIENCE:
** A two-year degree, or equivalent networking and support experience is a must. Leadership and escalation experience necessary.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
** Ability to multi-task, Excellent written and verbal communication skills, Demonstrated mastery of a software product, etc..
** Solid understanding of UNIX and UNIX variants (Solaris, Linux, FreeBSD,etc)
** Strong understanding of various internet protocols and technologies (TCP/IP, FTP, SSH, LDAP, AD, HTTP, SSL, VPN, PKI, SNMP, SMTP, IMAP, SMB, RADIUS, etc.).
** Shell scripting (KSH, BASH, CSH) highly desirable.
** Experience in remote LAN access and authentication products such as LDAP, Active Directory and RADIUS.
** Experience with network analysis tools such as Ethereal, tcpdump and snoop are important for the candidate's success in this position.
** Ability to interpret, adapt, and apply processes and procedures.
** Experience with production application and server support.
** Ability to analyze, investigate and solve problems (i.e. Very strong troubleshooting skills).
** Self motivated and able to work under minimal management/supervision.
** Responsible; exhibits **sense of ownership** to see customer issue until a resolution is achieved.
** Flexible; the ability to manage/prioritize multiple tasks simultaneously;
A successful candidate will be accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway. Will work with management and operations to help improve workflows, processes/procedures and document them. Understanding the nature of a 24x7x365 and a SLA business and the issues surrounding urgency; is critical in this position
