L3 Support Technician / Deskside Support at Infomatics Inc

Princeton, IN 47670

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About the Job

Infomatics, Inc is a leading provider of technology consulting and staff augmentation services with offices in the US, India and the Middle-east. We have been rated for four years by Inc-500/5000 as one of the fastest growing private companies in the US. Our clientele includes many Fortune 500 enterprises across the country.  One such client has an immediate need for: 


Title                     :               L3 Support Technician / Deskside Support

Location            :               Princeton, IN

Duration           :               9+ Months



Job Description

The level 3 Technical Support technician is responsible for support, troubleshooting and installation of IT infrastructure equipment.  This can consist of desktops, laptops, mobile devices, printers, servers, and networking equipment in the environment. Requires experience working directly with customers and other support personnel.  Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Very strong knowledge of Cisco Networking and Windows environment is required. Candidate should be knowledgeable of the following:

Cisco Layer 2 & Layer 3 Routing

Cisco Wireless Networks

Cisco PBX Administration

IT Cabling Infrastructure (Fiber, Copper, Telco)

Windows 7, Windows 10

Windows Server 2003, 2012

Windows Active Directory

Candidate will be required to oversee and assist installation & configuration of LAN, Telco and A/V infrastructure.  Responsibility also includes break/fix for plant floor equipment.

Candidate should be able to work under pressure.  Repair and/or replacement of critical plant floor equipment require a 15-minute turnaround time. Strong project management skills a plus.  Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”. Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures.   24 hour on-call coverage required to support multiple manufacturing shifts.

- CCNA Wireless and CCNA Routing and Switching certifications are plus.

Anil Kumar



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