About the Job
SUMMARY Primary purpose of this job function is to exercise independent judgment and discretion to resolve application-related machine operation problems of company/customers. In addition, job incumbent must be able to exercise independent discretion and judgment to determine best training methodologies and train customers on how to process material in a production environment in an effort to improve/enhance the performance of industrial machinery. Collaborate with Applications Engineers to prepare and carry out marketing efforts for the purpose of securing business from prospective customers. Perform test cuts and demonstrations for prospective customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES mayinclude the following. Other duties may be assigned.
Independently review, evaluate, and resolve machine applications-related problems at customer sites with the overall intention of improving and enhancing the performance of the customer’s electrical discharge machinery.
Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer reports, and as necessary, determine who else at MC Machinery to involve in customer problem solving.
Provide high power processing training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs.
Exercise independent judgment and discretion to create solutions for customers in addressing machine maintenance and applications-related problems. At times, such solutions may be provided telephonically.
Exercise independent judgment and discretion to create training programs for customers.
Increase sales and MC Machinery revenue by identifying customer opportunities for sales and engaging in such activity when so identified.
Collaborate with applications personnel to develop and implement marketing strategies for the purpose of enhancing sales to existing and prospective customers.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently and use judgment to determine customer problems without direct supervision. Ability to interact with customers in a way so as to maintain customer confidence in MC Machinery and MC Machinery product. Ability to identify opportunities to sell customers additional MC Machinery product and to sell product in such opportunities. Considerable knowledge, and the ability to apply the principles and practices, of application engineering to the functionality of electrical discharge machinery. Ability to independently judge customer situations in order to train or prepare demonstrations for customers on the best way to optimize the usage of the machine and apply to their particular
needs and settings. Knowledge of electrical discharge machinery maintenance, cutting techniques, programming, controller functions, and troubleshooting techniques, as well as ability to train customers on proper usage of such techniques. Ability to independently diagnose and treat a variety of problems or situations and modify as deemed necessary. Knowledge and ability to apply industry standards that may not be completely applicable to the work and may require adaptation, modification or deviation. Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers. Ability to prepare written service reports and other necessary supportive documentation. Ability to travel to various customer locations as necessary. Ability to create strategic and effective solutions to customer’s problems. Comprehensive mastery of applicable industry standards and the ability to draw upon that knowledge to create innovative solutions to customer’s challenges. Comprehensive knowledge of the principles and practices of application engineering to electrical discharge machinery.
EDUCATION and/or EXPERIENCE
A minimum of 5 or more years of experience operating, programming, setting up and developing processes for electrical discharge machinery is required.
Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation