About the Job
Additional Job Details:
The top 5 skills for the position are: 1. PC skills including Microsoft Office 2. Customer Service / Call Center 3. Dependability, Punctuality, and Multitasking 4. Help Desk / Ticket Management 5. Telephony, Data, IP experience a plus
This position will provide support for AT&T Managed Customers.
Roles & Responsibilities:
1) Customer call receipt – first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external AT&T/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
Macrosoft Inc NJ USA
Contact# 201.258.5619/862 286 4807
Email : email@example.com