Customer Support Representative at Macrosoft Inc.

Arlington Heights, IL 60005

About the Job


Additional Job Details:

 

The top 5 skills for the position are: 1. PC skills including Microsoft Office 2. Customer Service / Call Center 3. Dependability, Punctuality, and Multitasking 4. Help Desk / Ticket Management 5. Telephony, Data, IP experience a plus

 

Overall Purpose:

 

This position will provide support for AT&T Managed Customers. 

 

Roles & Responsibilities:

1) Customer call receipt – first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external AT&T/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.


Regards

Aghos Sudarsanan

Recruiting Department

Macrosoft Inc NJ USA

Contact# 201.258.5619/862 286 4807

Email : aghosh@macrosoftinc.com   


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