Customer Service Specialist at Exam Coordinators Network (ECN)

Boca Raton, FL 33487

About the Job

About Our Company:

 

ECN (Exam Coordinators Network) provides a wide array of services to assist clients in managing the cost of medical claims and cases. We procure and provide the highest quality independent medical examinations, medical record and radiology reviews, FCE's, Return-to-Work, and Fitness for Duty examinations, FMLA and ADA reviews from our nationwide network of experienced medical experts in all medical specialties and allied health professions. Our clients include but are not limited to: insurance carriers, third party administrators, attorneys, human resource professionals, public and private disability insurers, nurse case managers, risk managers, retirement funds, hospital risk managers, and other entities that need our medical evaluation services.

 

At ECN, eligible employees may receive a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, Short Term Disability, company match on Retirement contributions, and more! Eligible employees may also receive Paid Vacation, Holidays, and Personal Days.

 

Job Description:

 

Job title: Customer Service Coordinator

Reports to: Customer Service Team Leader

 

Job purpose

 

The Customer Service Coordinator is responsible for providing quality customer service and interacting with clients to provide information in response to inquiries about services.

 

Duties and responsibilities

 

  • Delivers quality Customer Service from initial request for service until completion of end product
  • Adheres to client protocols and jurisdictional regulations including, logging, processing and progress inquiries
  • Contacts appropriate agencies for the purpose of verifying information
  • Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols
  • Communicates immediately with the Customer Service Team Leader with regard to any client concerns
  • Meets specific department metrics
  • Operates company software and equipment
  • Enters data by inputting alphabetic and numeric information into system via keyboard
  • Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
  • Communicates using correct English, spelling, grammar, and punctuation
  • Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
  • Proficiency with imaging/scanning documents
  • Maintains confidentiality and discretion as a general rule
  • Works effectively as a team contributor on all assignments
  • Interacts professionally with other employees as well as clients   
  • Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics  
  • Understands current URAC standards as appropriate to job functions

 

Qualifications

 

  • HS Diploma or equivalent
  • Proficiency with MS Office Suite
  • Bi-Lingual-A plus
  • Excellent communication skills-verbal and written
  • Ability to organize and prioritize work effectively
  • Ability to accept and apply constructive feedback

 

Physical requirements

 

  • Ability to remain in a stationary position for long periods of time 
  • Ability to speak and  hear 
  • Manual dexterity sufficient to operate a computer keyboard and calculator 
  • The employee may be required to walk
  • The ability to see details at close range (within a few feet of the observer)

 

If interested, please click "Apply."

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