Weekend After Hours Customer Manager

CR England is a stable, financially sound company with opportunity for growth within the company.  As a 90-year leader in global transportation, CR England is interested in hiring a Weekend After Hours Customer Service Representative. This is a full-time position with typical hours being Fri 4pm-7am, Sat 4pm-7am, & Sun 4pm-7am.

This position is not a management position over a customer service team.

• Proactive tracking and problem identification.
• Escalation and resolution of found problems.
• Documentation of all load-specific communication.
• Handling of inbound customer calls for load tracing, load change requests, and status updates.
• Initiation of outbound customer contact for late notification, reschedule requests, and additional load information.
• On Time Pickup
• On Time Delivery

Knowledge:                 

• Transportation experience strongly preferred
• Basic understanding of Microsoft Excel, Word, Power point, and Email
• AS400 familiarity preferred
• Bilingual a plus

Abilities:                      

• Ability to de-escalate upset customers, understanding the process of Listening, Showing Empathy, Offering Solutions, and Closure
• Ability to communicate in detail and ability to recognize what detail is important to each specific customer needs.
• Ability to prioritize and multi-task to handle several issues at once.
• Ability to research quickly and accurately to extract critical information to relay to customers.

Characteristics

• Dedicated work ethic
• After Hours experience preferred
• Strong phone presence that shows confidence
• Strong customer service perspective
• Team player
• Self starter and takes initiative to improve

Qualified candidates will have:

Strong oral and written communication skills-in person and over the phone

Prior Phone Customer Service, account management, and account development. 

Strong, results-driven, work ethic; excellent interpersonal/phone skills; strong computer skills.  

CR England offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K.

CR England has grown 100% in the last ten years and seeks to continue its exciting success. We have 5 schools across the nation with plans for further school growth in the near future.  Our outstanding growth represents tremendous opportunity for those interested in leadership and management careers. Our hiring process focuses greatly on those interested in long-term career possibilities and encourages career-minded individuals to apply.