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Job Summary

  • Company
    Epic
  • Location
    Madison, WI 53593
  • Job Status/Type
    Full Time Employee
  • Job Category
    IT/Software Development
  • Occupation
    General/Other: IT/Software Development
  • Industries
    Computer Software
  • Reference Code
    2
  • Posted
    7/22/2014

Windows Integration Support Client Systems Technical Services



Position Summary

As part of the Client Systems team, you'll apply your technical savvy and problem-solving skills by working with our customers to integrate Epic's software into their existing environments. You'll collaborate directly with your customers' Windows server administrators and provide a high level of technical guidance, knowledge, and support to resolve complex issues. Troubleshooting at this level is unscripted, and requires the ability to think outside the box and develop creative solutions.

You will establish strong, long-term relationships with your customers, and often communicate with them on a daily basis as you install, troubleshoot and upgrade our software. You'll work with the customer throughout the system design process, and collaborate with them and as well as other Technical Services teams within Epic to translate business needs into technical systems solutions. You will configure systems, analyze performance issues, and make recommendations as to the best practices that will ensure their long-term success. You'll have opportunities to improve and take existing process to the next level, and determine how new technology will work with Epic's software. Successful Client Systems team members are self-motivated, able to prioritize and triage multiple issues, and can communicate clearly with both technical and non-technical staff.

 

While not required, technical knowledge in the following areas is preferred:

•Microsoft Windows servers
•Microsoft IIS / ASP.NET
•Windows server virtualization
•Citrix technologies such as XenApp, XenServer, XenDesktop and Netscaler
•VMware virtualization technologies such as vSphere, ESXi and VMware view
•Scripting using PowerShell, VBScript, JavaScript, or other scripting languages
•Object-oriented programming, Windows debugging, or Sysinternals tools
•Networking hardware management, configuration, and protocols
•LAN/WAN
•TCP/IP including: DNS, FTP, HTTP, SMTP, Telnet
•Windows Active Directory
•Printers, scanners, signature pads, and other peripheral decises
•Microsoft, CISCO, Citrix or VM certifications are a plus

 

More than just important work.
Epic is located in Madison, Wisconsin, a city regularly ranked as one of America's best places to live. You'll earn competitive wages and receive benefits befitting a leading software company (401k match, great health insurance, life insurance, performance bonuses and stock appreciation rights). Epic's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others.


Requirements

•Bachelor's degree or higher in engineering, math, physics, MIS, or hard science
•History of academic and professional success
•Strong analytical and reasoning skills
•Eligible to work in the U.S. without sponsorship
•Relocation to Madison, WI (reimbursed)


About Epic

At Epic, you’ll work at the intersection of two incredibly challenging fields: medicine and technology. Half of the U.S. population has a current Epic record and we’re expanding internationally as well, so you’ll have the opportunity to make an impact that is not only meaningful but also far-reaching.

Epic is private and employee-owned. We develop and support our software in-house, and have enjoyed steady growth since the company was founded in 1979. Our customers - mid-size and large healthcare systems, academic medical institutions, and children’s hospitals - are crucial partners in our effort to improve healthcare for care providers and for their patients.

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